Terms & Conditions

Booking confirmation

A booking is only confirmed once you have received written confirmation from us and any required payment has been received. Until then, dates and rates are not guaranteed. By confirming a booking you agree to these terms and conditions on behalf of everyone in your party.

Cancellation Policy — Super Strict 60 Days

All bookings made through Aquaba Property Management are subject to the following cancellation policy, consistent with Airbnb's Super Strict 60-day cancellation terms.

Refund Schedule

• 24-hour grace period: A full refund will be issued only if the cancellation is made within 24 hours of the original booking confirmation AND the check-in date is at least 7 days away.
• More than 60 days before check-in: 50% refund of the total booking amount, excluding service fees and cleaning fees which are non-refundable.
• 60 days or less before check-in: No refund will be issued under any circumstances.

Additional Conditions

• No-shows: Guests who fail to arrive on the scheduled check-in date without prior written notice will forfeit the full booking amount with no refund issued.
• Early departures: No refunds will be issued for unused nights if a guest checks out before their scheduled check-out date.
• Date changes: Requests to modify booking dates are subject to availability and must be made at least 60 days before the original check-in date. Date changes are not guaranteed and any price difference between the original and new dates will be charged or refunded accordingly.
• Partial cancellations: For bookings of 7 nights or more, guests may request to shorten their stay. Refunds for shortened stays are subject to the same refund schedule above based on how far in advance the request is made from the original check-in date.
• Force majeure: Aquaba Property Management does not offer refunds for circumstances outside our control including but not limited to natural disasters, pandemics, government travel restrictions, or personal emergencies. We strongly recommend all guests purchase comprehensive travel insurance that covers cancellation, medical emergencies, and travel disruptions before making a booking.
• Booking source: This cancellation policy applies to all bookings regardless of the platform used, including direct bookings via aquaba.net, Airbnb, VRBO, and any other third-party booking platform. For bookings made through Airbnb or VRBO, the platform's own cancellation policy will also apply and in the event of any conflict, the stricter policy will take precedence.

How to Cancel

To cancel a booking, guests must submit a written cancellation request to aquabaproperty@hotmail.com with their full name, booking confirmation number, check-in date, and reason for cancellation. Cancellations are not considered valid until a written confirmation has been received from Aquaba Property Management. Refunds where applicable will be processed within 10 business days of the confirmed cancellation.

Agreement

By completing a booking with Aquaba Property Management, guests confirm they have read, understood, and agreed to this cancellation policy in full. Aquaba Property Management reserves the right to update this policy at any time. Any changes will apply to new bookings made after the date of the update and will not affect existing confirmed bookings. For any cancellation queries contact us at aquabaproperty@hotmail.com

House rules

To keep our homes welcoming for every guest, the following rules apply at all properties:

• No smoking anywhere inside the property.
• No parties or events.
• No pets unless approved by us in writing before your stay.

Guest responsibilities

Guests are responsible for treating the property with care and leaving it in a reasonable condition. This includes respecting the standard check-in time of 3PM and check-out time of 10AM, keeping noise to a considerate level, ensuring the number of guests does not exceed the amount stated in the booking, and reporting any damage or issues to us promptly. Guests are liable for any loss or damage caused during their stay.

Liability disclaimer

Aquaba Property Management is not liable for any loss, injury, illness or damage to persons or personal belongings occurring during a stay, except where such liability cannot be excluded by law. Guests use the property and any amenities at their own risk. We are not responsible for events outside our reasonable control, including utility interruptions or matters affecting the surrounding area.