Help & Support

Everything you need to know about booking, staying and getting in touch — answered simply and honestly.

Frequently asked questions

Quick answers to the things guests ask us most

How do I book?

Browse our listings, select your dates and click Reserve to be taken to our secure booking page.

How do I cancel?

Contact us directly at least 48 hours before check-in for a full refund.

What time is check-in?

Standard check-in is 3PM and check-out is 10AM. Early or late arrangements can be discussed.

Is parking available?

Free parking is available at most of our properties — check the individual listing for details.

How do I contact you?

Email us at aquabaproperty@hotmail.com or message us through your booking platform.

Still need a hand?

We're a small, local team and we're always happy to help. Reach out any time and we'll get back to you as soon as we can.

Email us at aquabaproperty@hotmail.com